Member Services Jobs
Opportunity in Normal
Role in Normal: Member Services Hiring Organization: Costco Based in: Normal, IL (a key business district) Posted: Recently. Career Level: Junior / Trainee.
Pay: $17-$25/Hour (approx. $44.7k/Year) Benefits: Eligible team members receive standard benefits. Stable workload with modern tooling and processes.
Position Scope
This role centers on your professional skills within the Retail Customer Service space in Normal.
- This Normal-based role is an excellent opportunity for professionals skilled in relevant skills.
- Our Costco team in Normal, IL is growing.
- Benefit from working in Normal, a key hub for the Retail Customer Service industry.
Member Services Representative
About Costco
Costco operates membership warehouses providing a selected range of branded and private-label products. The enterprise prioritizes operational efficiency and direct member value. When you embark on a career in member services jobs with Costco, you are joining you are joining a disciplined team that processes over 500 member interactions daily with strict adherence to company membership policies.
Job Summary
You will execute membership renewals, process refunds, and issue digital membership cards on day one. This role demands sustained physical stamina and accurate cash handling. You will serve as Full-Time, delivering the signature Methodical that sets Costco apart in the retail customer service.
Comprehensive Responsibilities
- Membership Processing: Process 150+ new memberships and renewals daily utilizing the AS400 terminal system while verifying photo identification.
- Transaction Management: Execute cash and credit card refunds up to $500 using an electronic cash register with an accuracy rate exceeding 99 percent.
- Account Resolution: Resolve member account discrepancies by investigating purchase histories and updating demographic data in the centralized database.
- Executive Upgrades: Upgrade a minimum of 15 standard memberships to Executive tiers per shift by communicating specific cash-back rewards data.
Industry-Leading Benefits & Salary
Eligible employees receive comprehensive protection plans and retirement contributions.
- Salary: $19.50–$26.00 per hour
- Health Insurance: Comprehensive medical, dental, and vision coverage becomes effective on the first day of the month following 90 days of employment.
- Retirement Plan: Company-sponsored 401(k) program featuring matching employer contributions up to 5 percent of eligible earnings.
- Paid Time Off: Accrual of 10 paid vacation days and 8 recognized holidays per calendar year based on standard operational schedules.
Requirements & Qualifications
- Minimum of one year of experience in high-volume retail cash handling or customer service environments
- Demonstrated ability to stand for extended periods lasting up to 8 hours per shift
- Proficiency in numeric data entry and 10-key keypad operation
- High school diploma or equivalent educational certification
Frequently Asked Questions
How much does the Member Services Jobs position pay at Costco?
This role offers a pay range of $17 - $25. Actual compensation may vary based on experience, shift, and location within Normal.
Where is this Member Services Jobs job located?
This position is based in Normal, IL. Costco has facilities throughout the region, but this specific opening is in Normal.
Do I need prior experience to apply for this Member Services Jobs job?
No prior experience is required. Costco provides all necessary training for new hires. This is an entry-level opportunity open to candidates from all backgrounds.
What are the physical requirements for this position?
This role involves team-lifting items weighing between 50 to 150+ pounds using proper ergonomic techniques and mechanical aids. Costco provides safety training and equipment to ensure associate safety.
What benefits does Costco offer for this position?
Costco provides comprehensive benefits starting Day 1, which may include medical, dental, and vision coverage, 401(k) with company match, paid time off, and employee assistance programs.
Does Costco offer tuition assistance or education benefits?
Yes, Costco offers fully funded tuition reimbursement programs. Eligible associates can pursue degrees and certifications at no cost through programs like Career Choice, covering tuition, books, and fees.
